How can I get an update on the status of my order?
To receive updates on your order, please get in touch with our dedicated customer service team. You have several convenient options: use the contact form on our 'Contact Us' page, engage with us via our online chat feature for real-time support, or for direct assistance, call us at 0115 824 8454. We are committed to providing timely information regarding your bespoke furniture order.
Does Industrial Evolution incorporate environmentally friendly materials?
Absolutely, Industrial Evolution holds the environment in high regard. We take care to ensure that our materials are obtained sustainably, with timber exclusively sourced from forests certified by the Forest Stewardship Council (FSC).
What can I expect regarding the delivery of my furniture?
Our delivery process is meticulously designed to guarantee convenience. Your dining table, for instance, will generally be transported in sections to facilitate effortless entry into your home. We ensure the assembly process is uncomplicated and, in most situations, our dedicated team will handle the assembly for you.
Will I need to frequently maintain my furniture?
Our furniture items are finished with hardwax oil to ensure durability and low maintenance. While reapplication of the oil is simple and can be done by yourself, it is only necessary infrequently - generally every 1-2 years.
What is the recommended method to clean my dining table?
Your dining table can be easily cleaned using warm soapy water or an antibacterial spray. We advise against the use of harsh chemicals such as bleach, to maintain the integrity and longevity of the piece.
What are the charges for delivery?
We offer complimentary delivery across mainland UK. For deliveries to Northern Ireland and the Scottish Highlands, we provide a personalised quote. Please reach out to us with your specific requirements for an accurate estimation.
How long does it take to manufacture and deliver the furniture?
The manufacturing timeline varies depending on the complexity of the design. However, on average, our pieces take between 2-3 weeks to be made to perfection. Delivery times will be communicated at the point of ordering and we will endeavour to meet any specific deadlines you may have.
Can I customise my furniture order?
Absolutely. At Industrial Evolution, we take pride in crafting furniture that caters to your specific needs and preferences. You can modify existing designs or collaborate with us to create a completely unique piece.